This site uses cookies. To find out more, see our Cookies Policy

BilingualDispatch/Admin-Immediate Openings! in Fremont, CA at SVS Group, Inc.

Date Posted: 12/21/2018

Job Snapshot

Job Description

Job Title: Clerical/Dispatch/Pre-Caller -Bilingual-English-Spanish

Pay-$15-hr

Schedule-Monday, Wednesday, Friday -Saturday and Sunday 4pm t0 10pm(possibly later on occasion)

Location Fremont, CA

Temp-Perm

SUMMARY

Clerical/Dispatch person’s primary responsibility is to perform their duties in a way that exceeds our customers’ expectations. Customer satisfaction is our number one objective, and each associate plays an important part in reaching this objective by providing top-notch customer service in a friendly and courteous manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. As a member of the team, the goal is to create a superior customer service experience. Among other responsibilities are:

  • Answer the main telephone line. This requires:
  • Using a clear and understandable speaking voice
  • Dispatching calls to the appropriate individuals using phone or Nextel radios
  • Providing customers with updates on the status of their delivery with information from the computer system
  • Completing pre-calls to customers notifying them of their delivery window

*

  • Arranging in-home delivery for customers. This requires:
  • Receiving information from the customer
  • Getting directions to the customer’s home
  • Inputting information into the computer
  • Explaining the scheduling policy to the customer

*

  • Process C.O.D’s:
  • Accepts payment for complete deliveries.
  • Processes check and credit card purchases according to client’s procedure
  • Verify acceptance of check or credit COD to authorize transaction in a timely manner
  • Completes other responsibilities as assigned by a member of the management staff
  • Bilingual-English and Spanish QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Successful Clerical/Dispatch employees exceed our customers’ expectations. They display a high level of energy, demonstrate a willingness to work as a part of a team, exhibit honesty and integrity, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY

*

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

*

  • MATHEMATICAL SKILLS
  • Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • protect company property and merchandise, adhere to attendance standards, have the ability to work with numbers and complete paperwork, and ensure that all responsibilities are completed in a timely and professional manner. They should be able to work Saturdays on a rotational basis. They may be required to work overtime during peak periods, which may include weekends, holidays, and some 12-hour days.

Job Requirements

Job Title: Clerical/Dispatch/Pre-Caller -Bilingual-English-Spanish

Pay-$15-hr

Schedule-Monday, Wednesday, Friday -Saturday and Sunday 4pm t0 10pm(possibly later on occasion)

Location Fremont, CA

Temp-Perm

SUMMARY

Clerical/Dispatch person’s primary responsibility is to perform their duties in a way that exceeds our customers’ expectations. Customer satisfaction is our number one objective, and each associate plays an important part in reaching this objective by providing top-notch customer service in a friendly and courteous manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. As a member of the team, the goal is to create a superior customer service experience. Among other responsibilities are:

  • Answer the main telephone line. This requires:
  • Using a clear and understandable speaking voice
  • Dispatching calls to the appropriate individuals using phone or Nextel radios
  • Providing customers with updates on the status of their delivery with information from the computer system
  • Completing pre-calls to customers notifying them of their delivery window

*

  • Arranging in-home delivery for customers. This requires:
  • Receiving information from the customer
  • Getting directions to the customer’s home
  • Inputting information into the computer
  • Explaining the scheduling policy to the customer

*

  • Process C.O.D’s:
  • Accepts payment for complete deliveries.
  • Processes check and credit card purchases according to client’s procedure
  • Verify acceptance of check or credit COD to authorize transaction in a timely manner
  • Completes other responsibilities as assigned by a member of the management staff
  • Bilingual-English and Spanish QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Successful Clerical/Dispatch employees exceed our customers’ expectations. They display a high level of energy, demonstrate a willingness to work as a part of a team, exhibit honesty and integrity, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY

*

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

*

  • MATHEMATICAL SKILLS
  • Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • protect company property and merchandise, adhere to attendance standards, have the ability to work with numbers and complete paperwork, and ensure that all responsibilities are completed in a timely and professional manner. They should be able to work Saturdays on a rotational basis. They may be required to work overtime during peak periods, which may include weekends, holidays, and some 12-hour days.

CHECK OUT OUR SIMILAR JOBS

  1. Administrative Jobs
  2. Bookkeeper Jobs